A couple months ago, I went to ToysRus for their exclusive Harry Potter Lego mini set. It was nowhere to be found. Worse yet, none of the employees knew anything about it even after I showed them the ad.
Today I returned in search of the ToysRus exclusive Ninjago DVD. This time I did find someone who knew about the promotion, but only to have her tell me, "oh, those flew out of here!"
Exasperated, I then just proceeded to check out the few items I did find. And that's when my frustration with ToysRus hit the boiling point. When the cashier scanned the Lego mini-figure case, she got a message to call a manager because the item couldn't be sold until November 13. The manager did arrive quickly, but only to confirm the sell date. Amazed, I told her there were half a dozen on the shelf. Her response, "they'll all have to be pulled."
Are you kidding me! In today's economy, how can a brick-and-mortar store not let a customer pay full price for an item on display? It wasn't even a toy on the season's "hot" list!
I am not feeling the ToysRus love. But, boy, do I ever feel more justified in doing my holiday shopping primarily online.
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